Returns & Guarantee
We want you to love your jewellery!
If, for whatever reason, you need to return an item of jewellery, we will refund you the cost on receipt of a proof of purchase from Oliver & J provided that you are returning it within 28 days, the item has not been worn, and it is in the original condition and packaging. We regret that we cannot refund or exchange earrings for hygiene reasons. We cannot refund or exchange either bespoke or engraved items. Refunds will be made to the same credit or debit card used to purchase the item.
All our jewellery is guaranteed for manufacturing errors for 1 year. Within the year, we will endeavour to repair the item or exchange it if repair is not possible. If your jewellery is damaged as a result of wear-and-tear, we are happy to try to repair it for you for an appropriate charge.
Our refund policy does not affect your statutory rights.